That of course means there’s an opportunity for communications to play a role in the transition, to help companies adjust and stay responsive as they change their business processes to adapt to the new business reality. Or it could mean that companies, given the state of transition, might choose to wait for an environment of greater certainty before making significant upgrades to their business process automation, including communications.

This issue of VoiceCon Enews is sponsored by Empirix

Free Benchmarking Study: Disaster Recovery

According to a recent Empirix-sponsored DMG Consulting research study, 20% of participating contact centers have no emergency response plan in place.  And there are more worrisome statistics demonstrating a lack of preparedness that is putting enterprises at risk.  To read more about the [...]

One is that we were probably right to close BCR; hearing that the Christian Science Monitor, U.S. News & World Report and who knows how many smaller publications were going all- or mostly-online has convinced me that we weren’t being rash in getting rid of the print magazine. We’re all still sad about it, but the move from print to electronic publishing is too big for most of us to fight.

Readers came by the thousands and commented by the dozens and in sharp tones when Allan Sulkin criticized Nortel’s analyst outreach; when I floated ideas like “Microsoft should buy Nortel;” and when Siemens was finally acquired by the Gores Group private equity firm.

This issue of VoiceCon Enews is sponsored by Xorcom

 Xorcom develops Asterisk-based flexible and scalable hardware telephony solutions that meet the requirements of SOHO, SMB and Enterprise.  These products help bridge the gap between traditional telephony and VoIP, and range from USB-powered channel banks supporting various combinations of FXO and FXS ports to all-in-one IP-PBX appliances [...]